Comments on: MailChimp Changes: Everything Authors Need to Know https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/ Promote your book to Written Word Media's audience of over one million readers. Read our blog for information on all things self-publishing. Tue, 10 Dec 2019 22:23:11 +0000 hourly 1 https://wordpress.org/?v=6.4.5 By: Carmen https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-12839 Tue, 10 Dec 2019 22:23:11 +0000 https://www.writtenwordmedia.com/?p=60032#comment-12839 We have a free legacy user account, and I just got stung by the limit on the number of audiences we can have. We had a large number and were unable to add another as “we had already reached the maximum number of audiences for this account”. So I went and deleted a number but the message remained unchanged. I deleted all but the latest audience, and behold, we STILL have the maximum number of audiences. One. Not three. It appears that we now have to make do with ONE audience, create a new account or move platforms.

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By: Kelsey Worsham https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-895 Wed, 26 Jun 2019 13:31:10 +0000 https://www.writtenwordmedia.com/?p=60032#comment-895 In reply to Diana Hutchinson.

There are many great ESPs out there and we picked a handful to highlight that we know are popular with the authors we serve. Our list is definitely not exhaustive. If you are using Constant Contact to manage your email list, it would be great if you could share your experience with us in the comments.

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By: Diana Hutchinson https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-894 Tue, 25 Jun 2019 15:32:16 +0000 https://www.writtenwordmedia.com/?p=60032#comment-894 I’m curious that you didn’t include Constant Contact in your comparison of alternatives. Would you say more about that choice?

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By: David Gaughran https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-893 Sat, 15 Jun 2019 08:13:20 +0000 https://www.writtenwordmedia.com/?p=60032#comment-893 In reply to Clayton Noblit.

I think this is the advance notice! I don’t disagree with anything you have said, but this kind of tech company pivot rarely ends well, and speaks to shifting priorities (both away from email and towards serving themselves rather than their customers). Yes, people have time if they are on a legacy paid monthly plan, and they are spared the worst of the changes… for now. But I’d strongly recommend at least having a Plan B ready, because I’d bet anything the hammer will drop on them some time in the next 12 months too.

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By: Clayton Noblit https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-892 Fri, 14 Jun 2019 18:10:37 +0000 https://www.writtenwordmedia.com/?p=60032#comment-892 In reply to David Gaughran.

Thanks for your comment, David. All valid points. We too have concerns that Mailchimp may roll out the pricing changes to legacy monthly users in the future. But we think that, even in that eventuality, users will get advance notice. What we want to highlight to authors on the monthly legacy plans is that they do have time to evaluate different options and decide what’s best for them. If they device to switch they can do it on a schedule that works for them. Waiting also give authors the added bonus of following and learning from people like you, who are making the switch and sharing your experience.

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By: David Gaughran https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-891 Thu, 13 Jun 2019 16:52:46 +0000 https://www.writtenwordmedia.com/?p=60032#comment-891 I’m a legacy monthly user so not immediately impacted by the changes (although there are changes to the Terms of Use for all users which aren’t great). However, I decided to switch to Mailerlite anyway. The whole pivot to being a CRM platform tells me their focus is moving away from the only thing I want to use Mailchimp for – email. That’s already visible in the dashboard changes and audience changes. It also explains other changes historically, like the constant push to just use one list, the double counting of subscribers on different lists, and so on. For me at least (YMMV) these changes just crystallized a lot of frustrations which had been building with Mailchimp for a little while, and I don’t really want to support a company that treats its users like this, even if I’m not personally impacted to the same level as others quite yet. (I’m sure that’s coming though – another reason to get ahead of it. Mailchimp couldn’t give any guarantees about how long legacy monthly users would be grandfathered in under the old pricing plans.)

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By: Clayton Noblit https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-890 Thu, 13 Jun 2019 13:49:04 +0000 https://www.writtenwordmedia.com/?p=60032#comment-890 In reply to Brian.

I understand that Brian. I would recommend reaching out to them if you haven’t already. It’s quite frustrating that they don’t intent to honor their agreement with customers who bought credits without an expiration date.

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By: Clayton Noblit https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-889 Thu, 13 Jun 2019 13:45:36 +0000 https://www.writtenwordmedia.com/?p=60032#comment-889 In reply to indieBRAG.

You’re welcome! That’s a great point. Ease of use is a huge factor, and sometimes it just comes down to what you are familiar with.

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By: indieBRAG https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-888 Thu, 13 Jun 2019 13:39:01 +0000 https://www.writtenwordmedia.com/?p=60032#comment-888 We use Mailchimp and have the monthly plan so not much has changed. We did do a test try of another provider and it made us realize how much we get from Mailchimp. First and foremost, it is easy! This matters to a lot of authors. We will be sharing your info with out authors so they can make the right decisions.
Thanks

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By: Kate Stead https://www.writtenwordmedia.com/mailchimp-changes-everything-authors-need-to-know/#comment-887 Thu, 13 Jun 2019 11:30:09 +0000 https://www.writtenwordmedia.com/?p=60032#comment-887 Great and thorough review.
Wishing we’d set up our planned automation before the changes kicked in. We’ve got one in place but had another mapped out.
That’s the big impact for us, otherwise I think their audience calculation is fair and I was expecting to pay when we hit 2000 anyway

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